Contact Us

Frequently Asked Questions

• I need to make a change to my order
  • I need to update my address with you

    • How can I change my address?

      
      If you wish to change your delivery address, you have a 5 day cooling off period, as after this time, the item will go into production.
      
      However, please contact us on the 'contact form' below if you would like to check if this can be changed after this time.
      
      For orders that have already been dispatched, we are unable to make any changes.  

      
      

      
      If you have already moved out and think your order has been sent to your old address, please contact the old property before contacting us. There is a small chance that your parcel will be returned to us but it can often take several weeks to find its way back in the post. 

  • Can I make changes or cancel my order?

    • What's the best way to do this?

      
      Your order details are confirmed in your order confirmation email, sent to you when placing your order. If you notice that the size or colour of your garment is incorrect, you are able to make changes to your order up to 5 days after the order was placed. To do this please contact us asap on the 'contact us' form below. 
      
      Once the 5 day cooling off period has passed, your item will enter production and therefore you cannot make changes or cancel your order after this time.
      
      If you have received your item and you would like to exchange for a different size or colour, we can only exchange if we have stock available. This does not apply to items with extra personalisation. 
      
      As our items are made to order, we are unable to offer refunds outside of the 5 day cooling off period.
      
      When click-and-collect is selected you waive the rights to the cooling off period due to the fast turnaround for production.

• Postage and Delivery
  • How We Post

    • Advice on Postage - also see T&C's

      
      From Monday 27/09/2021 all our UK domestic packages are dispatched using the Royal Mail Tracked 48 Service. Once the order is dispatched you will receive an automated notification by the Royal Mail to the email address and mobile phone number you provide when placing your order, this will include your tracking number. Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com/track-your-item
      
      UK postage:  £4.95
      EU postage:  £9.95
      Worldwide postage:  £14.95
      
      The estimated dispatch date for your order is printed on your order confirmation email. We aim to dispatch items within 28 days from the order date or graduation date, whichever is later. July and August are extremely busy times for us, so please have patience if your order is delayed.
      
      

      Since Brexit: Currently all our packages dispatched to the European Union (EU) will be subject to pay customs fees to receive their package. Duties are unpaid currently. We dispatch using the Royal Mail Business Tracked service. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com/track-your-item . If you have not been sent a tracking number and need to track your item, please contact us using the form below.

      All our International packages to the Rest of the World (RoW) are dispatched using the Royal Mail Business Tracked/Signed services. For most destinations you will receive an automated notification by the Royal Mail to the email address and/or mobile phone number you provide when placing your order, this will include your tracking number. This is destination country specific.  Please use this tracking number to track the journey of your order on the Royal Mail website. www.royalmail.com/track-your-item . If you have not been sent a tracking number and need to track your item, please contact us via the form below.
      
      

      Postal Returns / Failure to Deliver

      Any items that our returned to us via the Royal Mail due to "incomplete address" or "addressee gone away" or "not called for" or " unknown address" will be kept for 1 year only. We will charge the standard country specific post charge to resend it to you. 

      Please ensure your address is correct on your order confirmation email. 

       

      
      For further information on Postage & Delivery please see the Terms & Conditions page. 
      
      
      

  • I think my order is lost in the post

    • How can I locate my parcel?

      You should receive a notification from the Royal Mail with a tracking number enclosed. Please use the below link to track and trace your parcel.
      www.royalmail.com/track-your-item
      
      If you have not received a tracking number, please contact us using the Contact Us form. 
      
      If delivery fails for whatever reason items are marked as 'return to sender'. Not all posties will leave a “Sorry We Missed You” card, so your first step before contacting us should be to drop into your local Delivery Office with a piece of ID and proof of address, as items are held for up to 2 weeks before being sent back to us. Please note that the 'return to sender' process can take between 4-9 weeks, depending on the country originally dispatched to. 
      
      You must contact us within the 4 weeks of receiving your dispatch email, to inform us that your item has not reached you.
      
      Also, see T&C's page for further information.

  • COVID19

    • Will the delivery of my order be affected?

      We are exceptionally busy around Christmas and do try and get everything out before the posting dates below. We realise some items are purchased for Christmas presents so the below dates allow for those placing orders early the chance of having their items for Christmas.

       Over the years we have found that posting too close to Christmas results in items being lost, especially to overseas customers. The below posting dates therefore apply on all orders:

       UK - any orders placed after the 6^th December will be posted out after the Christmas break (Week Commencing 10^th January 2022)

       International - any orders placed after the 3^rd December will be posted out after the Christmas break (Week Commencing 10^th January 2022)

      
      

• There's a problem with my order
  • I didn't get my receipt email

    • Where can I find it?

      Please check your junk/spam folder, as sometimes our receipts end up there. Search for messages from orders@campusclothing.co.uk or the subject line “Graduation Merchandise Order Receipt”. If you are still unable to find your order confirmation email, your email address may have been inputted incorrectly when placing your order. 
      
      We would therefore advise that you contact us if you have not received your order confirmation email within 48 hours of placing your order.
      
      Please contact us on the form below and include as much information as possible so we can track down your order and send on the relevant details to you.
      
      Full Name, Postcode, Email address.
      
      Please be patient when waiting for a reply, we are a small team and will get back to you as soon as we can. 
      Thank you

  • Something is missing from my order

    • What might have happened to it?

      We send each sort of item to you as soon as it’s ready. If you have ordered more than one item, please check your receipt or order confirmation email for their individual dispatch dates. If you ordered two or three identical items and only one has arrived, then please contact us using the form at the bottom of the page so that we can look into this for you.

  • I've received something that's broken/faulty

    • How can I send it back to you?

      
      Firstly, if you feel you may have received a faulty item, please accept our apologies.
      
      Please contact us using the form below so that we can advise you further.
      
      In line with our faulty goods policy, if any items are found on arrival to have a fault, they must be sent back to us within 14 days of receipt and must not have any signs of 'wear and tear'. The item must therefore be unworn and in the same condition as received.
      
      Please note that if your item is over 6 months old, it is no longer covered by our Faulty Goods policy.  This is in line with Trading Standards guidelines which stipulate that any fault in garments that are over 6 months old (from date of purchase) is considered to be wear and tear rather than a fault with the item.
      

• What about my data?
  • What do you use it for?

    • Campus and Data Protection

      Campus is committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We only use the data you give us in order to fulfil your order, and nothing else.

  • Who do I contact about it?

    • Who's in charge of my data?

      If you have any questions, or would like to exercise any of the rights mentioned below, then send a message to our appointed person, Daniel Simmonds. He is available at info@campusclothing.co.uk

• Personalisation
  • Name Highlight

    • What name will appear on the artwork?

      If you selected this option, the name you enter in the 'Name Highlight' field will be matched to the name provided to us by your Institution from the official list. This means that nicknames and abbreviations will not be highlighted. In many instances middle names will not appear. If you want to change your mind you must let us know within 5 days of purchase and we will refund you for the highlight name.

• Christmas Post & Delivery
  • Christmas Delivery

    • Christmas Delivery

      We are exceptionally busy around Christmas and do try and get everything out before the posting dates below. We realise some items are purchased for Christmas presents so the below dates allow for those placing orders early the chance of having their items for Christmas.

       Over the years we have found that posting too close to Christmas results in items being lost, especially to overseas customers. The below posting dates therefore apply on all orders:

       UK - any orders placed after the 6^th December will be posted out after the Christmas break (Week Commencing 10^th January 2022)

       International - any orders placed after the 3^rd December will be posted out after the Christmas break (Week Commencing 10^th January 2022)

• I haven't received my confirmation email?
  • I haven't received my confirmation email?

    • I haven't received my confirmation email?

      If you haven't received your order confirmation email, then please check in your Junk / Spam inbox folders. Sometimes our emails end up in there.
      
      If you still can't find it, please contact us on the form below and include as much information as possible so we can track down your order and send on the relevant details to you.
      
      Full Name, Postcode, Email address.
      
      Please be patient when waiting for a reply, we are a small team and will get back to you as soon as we can. 
      Thank you